We'd love to hear from you.
A question about an order, a piece you'd love to give, or simply a story to share: write to us and we'll reply as soon as we can.
Write to us
Send a message.
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Gifts & custom requests
Have something special in mind? Tell us about it and we'll let you know what our artists can make.
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Wholesale & press
For stockists, collaborations and press, choose the matching topic in the form.
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Made by Palestinian hands
Hand-embroidered tatreez from Arroub Refugee Camp, olive wood hand-carved in Bethlehem, and work from Palestinian makers across the West Bank.
01Orders & shipping
Where do you ship to?
We ship to the UK, across Europe, Canada, Australia and more. Available countries, shipping options and costs are shown at checkout before you pay.
Can I shop in my own currency?
Yes. Choose your country with the selector in the header or footer and prices will show in your local currency.
How will I know when my order ships?
You'll receive an email as soon as your order is on its way, with tracking details where available. You can also follow your order from your account.
02Our pieces & care
Where are your pieces made?
Most of our tatreez pieces are hand-embroidered by Palestinian artisans in Arroub Refugee Camp, south of Bethlehem. Our olive wood gifts are hand-carved in Bethlehem. We also work with independent Palestinian artists and small businesses across the West Bank.
Will my piece look exactly like the photos?
Handmade pieces can have small differences in stitching, colour or finish. Olive wood grain varies naturally too. Check the individual product description for details about the piece you're choosing.
How do I care for tatreez?
- Hand wash gently in cool water, or spot clean where possible.
- Dry flat, away from direct sunlight, to protect the colours.
- Press on a low heat from the reverse side of the embroidery.
Can I request a custom piece?
We love hearing ideas. Explore custom orders or send us a message with "Gifts & custom requests" as the topic, tell us what you have in mind, and we'll speak with our artists about what's possible.
03Returns & payment
Can I return or exchange a piece?
If something isn't right, please send us a message with your order number and we'll help. Our full refund policy is available at checkout.
My order arrived damaged. What should I do?
We're so sorry. Please send us a message with your order number and a photo of the damage, and we'll put it right.
Which payment methods do you accept?
All payments go through a secure, encrypted checkout. We accept:
Every piece carries a story home.
Explore Palestinian keffiyehs, embroidered bags, tatreez art and olive wood gifts. Find something you'll love having around.